Terms & Conditions

Welcome to nbfcsro@gmail.com. This Website is owned and operated by Non-Banking Self-Regulatory Organisation a Company registered under Section 8 of the Companies Act,2013 in India whose registered office is at 405, R-5, Park Exotica, Yudhister Marg, C Scheme, Ashok Nagar, Jaipur, Rajasthan 302005 (hereinafter referred to as the ‘Company’). By using NBSRO services, you are agreeing to be bound by our terms and conditions. 

This electronic record is generated by a computer system and does not require any physical or digital signatures. By engaging with NBSRO’s services through our website nbfcsro@gmail.com or its App, you are expressly consenting to be bound by the terms outlined in this User Agreement. Please ensure that you read and understand all the provisions of this document before you start using the NBSRO services. If you do not agree or accept any of the Terms and Conditions contained herein, then please do not use NBSRO’s website or avail any of the services being provided therein.

If this document is not in a language that you understand, you shall contact NBSRO at the email nbfcsro@gmail.com 

By visiting our website and accessing the information, and services we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as “User Agreement”), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy link of this Website for more information).

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms & Conditions, and Terms of Use for access or usage through the domain and sub-domains of Company.

1. Agreement to Terms

1.1. These  “Terms & Conditions of Use” or “The Terms of Use” constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“User”), and Non-Banking Self-Regulatory Organisation and its subsidiaries, associates, affiliates, Brands, Sub-brands and partners (“Company”), doing business as NBSRO (hereinafter referred to as "NBSRO ", “we”, “us”, or “our”), concerning your access to and use of the nbfcsro@gmail.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms & Conditions. 

1.2. If you do not agree with all of these terms of use, then you are expressly prohibited from using the site and you must discontinue its use immediately.

1.3. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

1.4. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

1.5. The users shall provide their financial data and details only after agreeing with the terms of use.

1.6. The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

1.7. By accessing and/or using the Platform’s Site or availing services through NBSRO you agree to be bound by these Terms & Conditions of Use, whether you are:

1.7.1. a “Customer,” meaning that you are availing any of the services from NBSRO, you acknowledge and agree to the terms and conditions outlined in this agreement. 

1.7.2. A “User” means any individual or entity that accesses or utilizes the services provided by the NBSRO. This includes but is not limited to Non-Banking applicants and entities, visitors to the website, and any other party interacting with the Site. The term "user" encompasses both registered account holders and individuals accessing the website without registration.

1.8. For these Terms of Use, along with any amendments to the same. The terms “We”, “Us”, and “Our” shall mean and refer to the nbfcsro@gmail.com and/or the NBSRO, depending on the context. 

1.9. You are authorized to use the NBSRO services only if you agree to abide by all Applicable laws, rules, and regulations and these Terms of Use.

1.10. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF USE, THEN YOU MAY NOT ACCESS OR USE NBSRO SERVICES AND ITS ONLINE PLATFORM. THE NBSRO’S ACCEPTANCE IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL OF THE TERMS AND CONDITIONS OF THESE TERMS OF USE, TO THE EXCLUSION OF ALL OTHER TERMS.

1.11. We reserve the right to change or modify these Terms & Conditions of Use at our sole discretion at any time. Any change or modification to these Terms of Use will be effective immediately upon posting by the Company on a Platform. You are responsible for periodically reviewing the most up-to-date version of these Terms of Use.

1.12. Your continued use of the Digital Platforms of NBSRO or Online Content constitutes acceptance of any changes or modifications made by us to these Terms of Use.

2. User Representations

2.1. By using NBSRO, you represent and warrant that: 

2.1.1. All information you submit for Membership application will be true, accurate, current, and complete; 

2.1.2. You will maintain the accuracy of such information and promptly update such information as necessary; 

2.1.3. You have the legal capacity and you agree to comply with these Terms & Conditions of Use; 

2.1.4. You are not a minor in the jurisdiction in which you reside. 

2.1.5. If you are a minor, i.e. under the age of 18 years and over the age of 13 years, you may use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

2.1.6. You are not “incompetent to contract” within the meaning of the Indian Contract Act, of 1872;

2.1.7. You will not access NBSRO through automated or non-human means, whether through a bot, script, or otherwise.

2.1.8. You will not use NBSRO for any illegal or unauthorized purpose; and 

2.1.9. Your use of NBSRO will not violate any applicable law or regulation.

2.2. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your application and refuse any and all current or future use of our services (or any portion thereof).

3. Overview of Services

3.1. nbfcsro@gmail.com or NBSRO is a company registered under Section 8 of the Companies Act,2013 and recognised as not-for-profit company. NBSRO is a dedicated Self-Regulatory Organization (SRO) which is created to support, regulate, and grow the Non-Banking Financial Companies sector in India. By becoming a member of NBSRO, you join a community committed to fostering innovation, ensuring compliance, and promoting ethical business practices 

3.2. Through our user-friendly interface, Entities or individuals can easily access and avail themselves of these regulatory or compliance services necessary for their functioning as per the directives and guidelines of the Reserve Bank of India (RBI) and other regulatory bodies.

3.3. We reserve the right to correct any errors or mistakes in membership terms, membership fees or other compliance-related information provided on our platform. Prior intimation shall be given to the NBSRO for any corrections or modifications to the membership terms. We also reserve the right to reject or decline any membership application submitted through our platform based on the NBSRO’s internal policies, and regulatory requirements.

3.4. The NBSRO prohibits engaging in any illegal activities, including but not limited to money laundering, fraud, bribery, corruption, terrorist financing, or any other unlawful conduct. Additionally, NBSRO strictly prohibits providing services for any purposes that are illegal or contrary to applicable laws and regulations. Any violation of this prohibition may result in immediate termination of services and legal action.

4. Membership Application

4.1. When applying for a membership through NBSRO, users must agree to provide accurate and complete information in their membership application.

4.2. Entities operating within the Non-Banking Financial sector, are eligible to apply for membership with NBSRO.

4.3. At the time of application, we may collect the following information about you:

4.3.1. Your Name,

4.3.2. Your Registered and Corporate Address

4.3.3. Email address, 

4.3.4. Mobile Number, 

4.3.5. Other contact details,

4.3.6. Your Company’s MOA & AOA

4.3.7. Board Structure

4.3.8. Operational Plan

4.3.9. PAN Number and Aadhar Number

4.3.10. Incorporation Details or Business Details

4.3.11. Latest Annual Report or Financial Statements

4.3.12. Membership Details

4.3.13. Demographic profile (like your age, gender, address, etc.).

4.3.14. Or other requisite details necessary to facilitate loan assistance services.

4.4. Information collected about you is subject to the Privacy Policy of NBSRO, which may be read as part and parcel of these Terms & Conditions of Use.

4.5. Members may further acknowledge that any false or misleading information provided in the Membership application may result in the rejection of their application or termination of services.

4.6. NBSRO reserves the right to verify the information provided as part of the Membership application process.

4.7. The NBSRO Board will review each application based on the applicant’s industry reputation, compliance with regulatory standards, and financial stability. The Board may request additional information or documentation during the review process. The decision of the Board regarding membership approval is final and binding.

4.8. Applicants of the Membership shall be notified of the Board's decision via email within 30 days of submission. Approved members shall receive a membership certificate and access to member-exclusive resources and benefits. If an application is rejected, the applicant will be informed of the reasons for the rejection.

4.9. Members are required to maintain compliance with statutory and regulatory requirements and submit periodic reports as specified by NBSRO. Failure to comply with membership obligations may result in suspension or expulsion.

5. Membership Fee & Charges 

5.1. Members are liable to pay the applicable membership fee for the membership services availed, as mentioned in the NBSRO’s service details. 

5.2. The membership fee is determined based on the size and category of the member entity. The detailed fee structure is available on the NBSRO’s website. Fees are subject to review and adjustment by the NBSRO Board annually.

5.3. The Membership fees are payable upon acceptance of the membership application and annually thereafter on the anniversary of the membership approval. The Payment shall be made through the approved payment methods listed on the NBSRO’s website. An invoice shall be issued upon acceptance of the membership application, and payment is due within 30 days of the invoice date.

5.4. Late payments are subject to a penalty fee of 5% of the outstanding amount for each month or part thereof that the payment is overdue. 

5.5. Members who fail to pay their membership fees within 60 days of the due date may have their membership privileges suspended until full payment is received.

5.6. Membership fees are non-refundable. In the event of termination or expulsion, no portion of the membership fee will be refunded. 

5.7. Renewal fees are the same as the initial membership fee unless otherwise adjusted by the NBSRO Board. Members will receive a renewal notice 60 days before the membership expiration date. The renewal fee must be paid by the due date specified in the renewal notice to maintain active membership status.

5.8. The NBSRO reserves the right to adjust the membership fees annually. Members will be notified of any changes at least 90 days in advance. Adjusted fees will apply from the next renewal date following the notification period. Such changes are effective as soon as they are posted on the NBSRO website or App with the services description.

5.9. Members wishing to upgrade their membership category shall submit a written request to the FTSRO Board. Any additional fees resulting from an upgrade will be calculated on a pro-rata basis and must be paid within 30 days of the upgrade approval.

5.10. Members shall be responsible for maintaining records of their fee payments and correspondence with NBSRO regarding fee-related matters. NBSRO shall provide receipts for all payments made, which should be retained for the member's records.

6. Termination of Membership 

6.1. Voluntary Termination by Member

6.1.1. The Members may terminate their membership by providing written notice to NBSRO at least 30 days before the renewal date.

6.1.2. Upon receiving the termination notice, the membership shall be terminated effective from the next renewal date.

6.1.3. No portion of the membership fee shall be refunded upon termination.

6.2. Involuntary Termination by NBSRO

6.2.1. NBSRO reserves the right to terminate membership for non-compliance with NBSRO rules and regulations, unethical behaviour, financial impropriety, or actions detrimental to the interests of NBSRO.

6.2.2. Before termination, NBSRO shall provide the member with a written notice outlining the reasons for the termination and an opportunity to be heard.

6.2.3. If the decision to terminate is upheld, the member shall be notified in writing, and the termination shall be effective immediately.

6.2.4. The terminated member shall be removed from the Register of Members, and no portion of the membership fee will be refunded.

7. Payment Gateway Policy

7.1. The repayment of Installments can be done by auto-debit mode or third-party payment gateway or any other accepted modes of transfer of funds permitted under the Indian Banking System, to the NBSRO monthly basis on the dates specified in the membership agreement.

7.2. The customers using the third-party payment gateways shall use such modes as suggested on NBSRO itself and shall be liable for any fee or charges that is required to be paid during the transaction.

7.3. Upon successful transaction, customers shall receive a confirmation email with details of the payment. It is the customer’s responsibility to verify the accuracy of the transaction details and report any discrepancies immediately to NBSRO’s customer care.

7.4. In the event of a failed transaction, the customer shall verify the account balance and payment information. If the problem persists, the customer should contact their bank or the payment gateway’s customer support. NBSRO shall not be responsible for multiple deductions or fees incurred due to failed transactions.

7.5. NBSRO reserves the right to modify the payment gateway policy at any time. Customers will be notified of any significant changes through the website or email. Continued use of the payment gateway after changes have been made constitutes acceptance of the revised policy.

8. Refund Policy

8.1. The Membership fees paid to NBSRO are non-refundable. This includes fees paid for both initial membership and subsequent renewals.

8.2. In exceptional circumstances, NBSRO may consider refund requests on a case-by-case basis. These circumstances include administrative errors or other situations deemed appropriate by NBSRO's Board.

8.3. Members requesting a refund under exceptional circumstances shall submit a written request to NBSRO detailing the reasons for the refund.

8.4. The decision of NBSRO's Board regarding refund requests is final and binding.

8.5. Approved refunds shall be processed within 30 days of the approval notice. The Refunds shall be issued using the same method of payment as the original transaction unless otherwise agreed upon by NBSRO and the member.

9. Compliance with NBSRO Guidelines

9.1. The Members are required to comply with all guidelines, rules, and standards established by NBSRO.

9.2. The Members shall stay informed and updated on any changes or additions to NBSRO's guidelines, rules, and standards.

9.3. The Members shall maintain high standards of ethical conduct in all their operations and interactions.

9.4. The Members are obligated to report any known or suspected violations of NBSRO guidelines to the appropriate NBSRO authority.

9.5. Non-compliance with NBSRO guidelines shall result in disciplinary actions, which may include:

9.5.1. Issuance of a formal warning to the member.

9.5.2. Temporary suspension of membership privileges.

9.5.3. Expulsion i.e. Permanent removal from NBSRO membership.

10. Access to your Information

10.1. The customers have the right to see what categories of personal information NBSRO collects about them. It is explained in the Privacy Policy section of the Site. However, the NBSRO reserves the right to withhold certain sensitive information, where disclosure may pose a significant risk to the customer, their personal information, or the integrity of our business operations.

11. Security Measures 

11.1. Transactions on the NBSRO are secure and protected. Any information entered by the customer when transacting on the NBSRO is encrypted to protect the customer against unintentional disclosure to third parties.

11.2. The customer’s credit and debit card information are not received, stored by, or retained by the NBSRO or its Site in any manner. This information is supplied by the customer directly to the relevant payment gateway, which is authorized to handle the information provided, and is compliant with the regulations and requirements of various bank institutions and payment franchisees that it is associated with.

12. Prohibited Activities

12.1. You may not access or use the NBSRO for any purpose other than that for which we make the NBSRO available. NBSRO may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

12.2. As a user of the NBSRO, you agree not to:

12.2.1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

12.2.2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information.

12.2.3. Circumvent, disable, or otherwise interfere with security-related features of the NBSRO, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the NBSRO and/or the Content contained therein.

12.2.4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the NBSRO.

12.2.5. Use any information obtained from the NBSRO to harass, abuse, or harm another person.

12.2.6. Make improper use of our support services or submit false reports of abuse or misconduct.

12.2.7. Use the NBSRO in a manner inconsistent with any applicable laws or regulations.

12.2.8. Engage in unauthorized framing of or linking to the Site.

12.2.9. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

12.2.10. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

12.2.11. Delete the copyright or other proprietary rights notice from any Content.

12.2.12. Attempt to impersonate another user or person or use the username of another user.

12.2.13. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

12.2.14. Interfere with, disrupt, or create an undue burden on the NBSRO or the networks or services connected to the NBSRO.

12.2.15. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the NBSRO to you.

12.2.16. Attempt to bypass any measures of the NBSRO designed to prevent or restrict access to the NBSRO, or any portion of the NBSRO.

12.2.17. Copy or adapt the NBSRO’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

12.2.18. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the NBSRO.

12.2.19. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the NBSRO, or using or launching any unauthorized script or other software.

12.2.20. Make any unauthorized use of the NBSRO, including collecting usernames and/or email addresses of users by electronic or other means to send unsolicited email, or create user accounts by automated means or under pretenses.

13. Intellectual Property Rights

13.1. Unless otherwise indicated, NBSRO is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the NBSRO (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws, international copyright laws, and international conventions. 

13.2. The Content and the Marks are provided on the NBSRO “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

13.3. Provided that you are eligible to use the NBSRO, you are granted a limited license to access and use the NBSRO and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the NBSRO, the Content, and the Marks.

13.4. The user may not modify, distribute, or re-post anything on NBSRO for any purpose. The names and logos and all related product and service names, design marks, and slogans are the trademarks/service marks of the Company, its affiliates, its partners, or its suppliers/service providers.

13.5. The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link to any third-party websites, you do so entirely at your own risk and expense.

14. User Generated Content

14.1. NBSRO does not allow users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated by the NBSRO Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

14.1.1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

14.1.2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the NBSRO, and other users of the NBSRO to use your Contributions in any manner contemplated by the Site and these Terms of Use.

14.1.3. Your Contributions are not false, inaccurate, or misleading.

14.1.4. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

14.1.5. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

14.1.6. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

14.1.7. Your Contributions do not violate any applicable law, regulation, or rule.

14.1.8. Your Contributions do not violate the privacy or publicity rights of any third party.

14.1.9. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

14.1.10. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

14.2. Any use of the NBSRO in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site.

15. Contribution License

15.1. You and the Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

15.2. By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

15.3. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights, or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. 

15.4. You are solely responsible for your Contributions to the Site, and you expressly agree to exonerate us from any responsibility and to refrain from any legal action against us regarding your Contributions.

16. Submissions

16.1. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the NBSRO ("Submissions") provided by you to us are non-confidential and shall become our sole property. 

16.2. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

17. Advertisers

17.1. We allow advertisers to display their advertisements and other information in certain areas of the NBSRO, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on NBSRO and any services provided on the NBSRO or products sold through those advertisements. 

17.2. Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the NBSRO, including, but not limited to, intellectual property rights, publicity rights, and contractual rights. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

18. Site Management

18.1. We reserve the right, but not the obligation, to (1) monitor the NBSRO for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the NBSRO or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the NBSRO in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

19. Privacy Policy

19.1. We care about data privacy and security. By using NBSRO its website or App, you agree to be bound by our Privacy Policy posted on the NBSRO, which aligns with these Terms & conditions of Use. Please be advised the Site is hosted in India. If you access the NBSRO from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the NBSRO, you are transferring your data to India, and you agree to have your data transferred to and processed in India. You may access the Privacy Policy in the Privacy Policy section of the website.

20. Term and Termination

20.1. These Terms & conditions of Use shall remain in full force and effect while you use the NBSRO. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the NBSRO (including blocking certain IP addresses), to any person for any reason or no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or any applicable law or regulation. We may terminate your use or participation in the NBSRO or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

20.2. If we terminate your usage or participation on the NBSRO, you cannot avail of the services using the same. We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

21. Modifications and Interruptions

21.1. We reserve the right to change, modify, or remove the contents of the NBSRO at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our NBSRO. We also reserve the right to modify or discontinue all or part of the NBSRO without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the NBSRO.

21.2. We cannot guarantee the NBSRO will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the NBSRO at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the NBSRO during any downtime or discontinuance of the NBSRO. Nothing in these Terms of Use will be construed to obligate us to maintain and support the NBSRO or to supply any corrections, updates, or releases in connection therewith.

22. Governing Law

22.1. These Terms shall be governed by and defined following the laws of India. Non-Banking Self-Regulatory Organisation and you irrevocably consent that the courts of India at Jaipur, shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

23. Grievance Redressal Mechanism

23.1. The Parties may report grievances related to NBSRO’s operations, decisions, or any other concerns through the established grievance redressal mechanism.

23.2. The Grievances shall be submitted in writing, detailing the issue, any supporting evidence, and the desired resolution.

23.3. Upon receipt of a grievance, NBSRO shall acknowledge the complaint within a specified timeframe.

23.4. NBSRO shall conduct a thorough review and investigation of the grievance. This may include gathering additional information, consulting with relevant parties, and assessing the situation against NBSRO’s guidelines and standards.

23.5. NBSRO is committed to resolving grievances in a fair and timely manner.

23.6. For Detailed procedure of the Grievance Redressal Mechanism, please refer to our Grievance Redressal Mechanism Policy.

24. Dispute Resolution

24.1. This clause applies to any dispute, controversy, or claim arising out of or relating to the use of the NBSRO website, membership, services, or any related matter.

24.2. Informal Negotiations: The Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

24.3. Mediation: If an amicable resolution cannot be reached within 30 days of the initial notice, the parties agree to attempt to resolve the dispute through mediation. The mediation shall be conducted in accordance with the rules of an established mediation service agreed upon by both parties. Each party shall bear its own costs of mediation, and the costs of the mediator shall be shared equally unless otherwise agreed.

24.4. Binding Arbitration: If mediation fails to resolve the dispute within 60 days, the dispute shall be referred to and finally resolved by arbitration under the Indian Arbitration and Conciliation Act, 1996.The arbitration shall be conducted by a single arbitrator appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator, the arbitrator shall be appointed in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996. The arbitrator's decision shall be final and binding on both parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The seat, or legal place, of arbitration, shall be Jaipur,, India. The language to be used in the arbitral proceedings shall be English. The governing law of the contract shall be the substantive law of India.

24.5. Court: If arbitration fails to resolve the dispute, either party may seek recourse in the courts located in Jaipur, Rajasthan, India. The courts shall have exclusive jurisdiction over any such disputes.

24.6. For Detailed procedure of the Dispute Resolution Mechanism, please refer to our Dispute Resolution Mechanism Policy.

25. Corrections Rights

25.1. There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

26. Disclaimer

26.1. The website or App of NBSRO is provided on an as-is and as-available basis. You agree that your use of the NBSRO and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the NBSRO and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 

26.2. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

27. Limitation of Liability

27.1. In no event we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein. 

28. Indemnification

28.1. You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of (1) use of the NBSRO; (2) breach of these Terms and Condition of Use; (3) any breach of your representations and warranties outlined in these Terms and Condition of Use. 

28.2. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

29. User Data

29.1. We will maintain certain data that you transmit to the NBSRO to manage the performance of the NBSRO, as well as data relating to your use of the NBSRO. Although we perform routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the NBSRO. 

29.2. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

30. Electronic Communications and Transactions

30.1. Visiting the NBSRO, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the NBSRO, satisfy any legal requirement that such communication be in writing. 

30.2. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

31. Miscellaneous

31.1. These Terms and conditions of Use and any policies or operating rules posted by us on the NBSRO or concerning the NBSRO constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. 

31.2. These Terms of Use operates to the fullest extent as permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. 

31.3. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

31.4. The data collected is governed by the Information Technology Act 2000 and all the amendments thereto.

32. Contact us

32.1. Any notices or other communications required or permitted in terms of these presents shall be deemed to have been duly served if, (a) delivered in person; or (b) sent by registered or certified mail, return receipt requested, or (c) email; and addressed as follows:

nbfcsro@gmail.com

Non-Banking Self-Regulatory Organisation

405, R-5, Park Exotica, Yudhister Marg, C Scheme, Ashok Nagar, Jaipur, Rajasthan 302005