File a Complaint

Step 1: Initial Submission

Disputes should first be submitted to the relevant NBFC company through their Help & Support section. Ensure that you provide all necessary details and supporting documentation to facilitate a thorough review.

Step 2: Escalation to Grievance Redressal Officer (GRO)

If the grievance is not resolved to your satisfaction through the initial submission, escalate the issue to the NBFC’s Grievance Redressal Officer (GRO). The GRO will review the complaint and attempt to address it within a specified timeframe.

Step 3: Approach NBSRO

If the grievance remain unresolved after escalation to the GRO, you may then approach NBSRO. Submit your complaint to NBSRO for further review and intervention.

Step 4: Arbitration

If the agreement between the NBFC and the customer includes an arbitration clause, NBSRO will facilitate dispute resolution through arbitration. We partner with Equa.Law to provide expert arbitration services to resolve the dispute impartially and effectively.

Step 5: Mediation Services

For disputes where mediation services are preferred or required, NBSRO will also collaborate with Equa.Law to offer professional mediation services aimed at achieving a mutually acceptable resolution.

Step 6: RBI Ombudsman

If the dispute remains unresolved despite arbitration or mediation, you can escalate the issue to the RBI Ombudsman. The Ombudsman will review the case and provide a resolution based on regulatory guidelines.

Step 7: Litigation

In cases where litigation is necessary, NBSRO partners with LawDocs to offer comprehensive legal support. Our collaboration ensures that any legal proceedings are managed with expertise and diligence.