Arbitration

Arbitration Services

At NBSRO, we are committed to providing efficient and impartial resolution mechanisms for disputes. Our arbitration services, in partnership with Equa.Law, offer a structured and fair process for resolving conflicts between NBFCs and their customers.

"Arbitration is a form of alternative dispute resolution (ADR) where an independent arbitrator, agreed upon by both parties, makes a binding decision on a dispute. It is a preferred method for resolving issues quickly and confidentially without resorting to lengthy court procedures"

Our Arbitration Process

1. Agreement to Arbitrate

Arbitration can be initiated if there is an existing arbitration clause in the agreement between the NBFC and the customer. This clause outlines the commitment of both parties to resolve disputes through arbitration rather than litigation.

2. Submission of Dispute

The party seeking arbitration submits a request to NBSRO, detailing the nature of the dispute and providing relevant documentation. This submission can be done via email .

3. Selection of Arbitrator

NBSRO, in collaboration with Equa.Law, will select a qualified and impartial arbitrator to oversee the case. Both parties will have the opportunity to review and agree on the arbitrator chosen.

4. Arbitration Proceedings

The arbitrator will conduct a fair and impartial hearing, allowing both parties to present their case, submit evidence, and make arguments. The proceedings are conducted confidentially and in accordance with the agreed-upon arbitration rules.

5. Award Decision

After considering all the evidence and arguments, the arbitrator will issue a binding decision known as an award. This decision is final and enforceable, providing a clear resolution to the dispute.

Benefits of Arbitration

Efficiency: Arbitration is generally faster than traditional court proceedings.
Confidentiality: Arbitration proceedings are private and confidential.
Expertise: Arbitrators are selected for their expertise and impartiality.
Finality: The arbitrator’s decision is binding and enforceable.

Our Partner: equa.law

To ensure the highest standards of arbitration services, NBSRO partners with equa.law, a leading provider of arbitration and mediation services. Equa.Law brings extensive experience and expertise in resolving disputes effectively and impartially.

How to Initiate Arbitration

To initiate arbitration, please follow these steps:

Review the Arbitration Clause: Ensure that your agreement includes an arbitration clause.
Submit Your Request: Send your arbitration request to NBSRO.
Provide Necessary Documentation: Include all relevant documents and details related to the dispute.
Confirmation and Selection: Wait for confirmation from NBSRO and participate in the selection of the arbitrator.
Participate in Proceedings: Engage in the arbitration process, present your case, and await the arbitrator’s decision.