Online Dispute Resolution

1. Initiation

Parties initiate the ODR process by submitting a request through our website. The request should include details of the dispute and relevant documentation. Submissions can be made via email.

2. Selection of Resolution Method

Depending on the nature of the dispute and the preferences of the parties, NBSRO will determine the most suitable resolution method (mediation, arbitration, or other ADR methods) and appoint an appropriate facilitator in collaboration with Equa.Law.

3. Digital Platform Setup

Parties will receive access to a secure online platform where they can upload documents, communicate with the facilitator, and participate in virtual hearings or meetings. Our platform is designed to be user-friendly and ensure data privacy.

4. Resolution Sessions

The facilitator will conduct sessions online, allowing parties to present their cases, submit evidence, and negotiate a resolution. These sessions can be conducted via video conferencing, chat, or other digital communication tools as appropriate.

5. Agreement and Closure

If an agreement is reached, the facilitator will assist in drafting a digital settlement agreement, which is then electronically signed by both parties. The agreement is binding and enforceable. If no resolution is reached, parties may proceed with other dispute resolution options as necessary.

To initiate the ODR process, please follow these steps:

• Submit Your Request: Send your ODR request to NBSRO.

• Provide Documentation: Include all relevant documents and details related to the dispute.

• Access the Platform: Receive access to our secure online platform and participate in the resolution sessions.

• Engage in the Process: Present your case, negotiate in good faith, and work towards a resolution.

• Finalize Agreement: Sign the digital settlement agreement if a resolution is reached.